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Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases
- English
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About this book
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
About the Author
Jiju Antony, David Preece
| Author | Jiju Antony (Editor), David Preece (Editor) |
| ISBN-13 | 9781134596157 |
| Publisher | Taylor & Francis |
| Publication Date | 09/06/2002 |
| Page Count | 254 pages |
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